CHRIS JOVIN LIFESTYLE
Effective Date: 27 October 2026
Website: www.chrisjovin.in
Welcome to Chris Jovin Lifestyle — Where Fashion Meets Creativity, Quality & Personalisation.
At Chris Jovin Lifestyle, customer satisfaction is our priority. We strive to deliver quality clothing, fashionable products, customised apparel, personalised gifts, and photo frames that meet our customers' expectations.
This Cancellation & Refund Policy explains the conditions under which customers may request order cancellations, returns, replacements, and refunds.
We aim to maintain a fair and transparent shopping experience while protecting customers' rights under applicable Indian consumer protection laws.
Customers may request cancellation of an order before it has been dispatched.
Cancellation requests are subject to the order's processing status.
For Regular Clothing Products
Orders for ready-made T-shirts, shirts, pants, trousers, and other non-customised clothing may be cancelled before dispatch, subject to confirmation from our team.
For Customised Products
Orders involving personalised T-shirts, printed apparel, photo frames, mugs, and customised gifts may be cancelled before design preparation or production begins.
Once customised production has started, cancellation due to a change of mind may not be available, provided this restriction was disclosed before purchase.
Cancellation restrictions do not override applicable statutory consumer rights.
To request cancellation, please contact our customer support team with the following details:
Our team will review the request and confirm the cancellation status.
If the order has already been dispatched, the request may need to be handled under our return procedures.
For eligible non-customised clothing products, customers may request a return within 7 calendar days of delivery, subject to the conditions below.
Products should:
Returns may be accepted for eligible size issues, incorrect products, or other qualifying reasons.
Items showing signs of use, washing, deliberate damage, or alteration may be ineligible for discretionary returns.
These conditions do not restrict remedies available under applicable consumer protection laws for defective, damaged, incorrect, or misrepresented products.
Customised products are created according to customer-specific requirements.
These include:
Change-of-mind returns are generally not accepted for correctly produced customised products, where this condition was disclosed before purchase.
However, customers may request an appropriate remedy if a customised product:
Such concerns will be reviewed in accordance with applicable consumer protection requirements.
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible, preferably within 48 hours of delivery, so we can investigate promptly.
Please provide:
An unboxing video is not mandatory.
The 48-hour reporting period is a preferred notification timeframe and does not remove any rights available under applicable law.
Depending on the circumstances, we may offer a replacement, refund, repair, or another legally appropriate resolution.
For eligible regular clothing products, size exchanges may be requested within 7 calendar days of delivery, subject to stock availability.
Products should be unused, unwashed, and in their original condition.
If the requested size is unavailable, we will discuss available alternatives or an applicable refund.
Size exchanges for customised clothing may be restricted when the supplied item matches the size selected and approved by the customer.
Customers are encouraged to review the size chart before placing an order.
The following products may be excluded from discretionary change-of-mind returns where clearly disclosed before purchase:
These exclusions do not apply where a refund, replacement, or other remedy is required by applicable law.
Refunds may be approved in circumstances including:
Once a refund request is reviewed, we will communicate the outcome and applicable next steps.
For approved refunds, Chris Jovin Lifestyle aims to initiate the refund within 5–7 business days after approval and, where applicable, receipt and inspection of the returned product.
Refunds will generally be issued to the original payment method where supported.
The time required for funds to appear in the customer's account may depend on the bank, UPI provider, card issuer, or payment gateway.
Where applicable law requires a different refund timeline or method, those requirements will take precedence.
Return shipping charges depend on the reason for the return.
For damaged, defective, or incorrect products caused by our error: Chris Jovin Lifestyle will bear reasonable return shipping costs where a return is required.
For discretionary returns or size exchanges: Return shipping charges may be payable by the customer if disclosed during the return process and permitted by applicable law.
Any applicable charges will be communicated before the return is arranged.
For prepaid orders made through UPI, debit cards, credit cards, net banking, or supported payment gateways, approved refunds will normally be processed through the original payment method.
If a refund to the original payment method is unavailable, we will coordinate an appropriate alternative with the customer.
Customers will never be asked to share their UPI PIN, CVV, or banking password to receive a refund.
If an order is confirmed lost during shipping, customers may be eligible for a replacement or refund.
We will coordinate with the courier partner to investigate and communicate the available resolution.
Customers should contact our support team if shipment tracking indicates an unusual delay or a delivered status when the parcel has not been received.
Products purchased during sales, promotional offers, or discount campaigns may have specific discretionary return conditions disclosed before purchase.
Discounted products remain eligible for applicable legal remedies if they are defective, damaged, incorrect, or misrepresented.
Refund calculations will generally be based on the actual amount paid, subject to applicable law and the terms of the promotion.
To help ensure a smooth cancellation, return, or refund process, customers are requested to:
Chris Jovin Lifestyle may update this Cancellation & Refund Policy to reflect changes in business operations, product offerings, or applicable legal requirements.
The updated policy will be published on our website with a revised effective date.
Changes will not unfairly override rights or agreed terms applicable to orders already placed.
For order cancellations, return requests, size exchanges, refunds, or customer support, please contact:
Business Name: Chris Jovin Lifestyle
Location: Bangalore, Karnataka, India
Contact Numbers:
Email: [email protected]
Website: https://www.chrisjovin.in
Please include your order number and relevant details when contacting us.
We are committed to addressing customer concerns fairly and providing a reliable shopping experience.
CHRIS JOVIN LIFESTYLE
Your Style. Your Choice. Your Lifestyle.
© 2026 Chris Jovin Lifestyle. All Rights Reserved.