PRIVACY POLICY

CHRIS JOVIN LIFESTYLE

Effective Date: 27 October 2026

Website: www.chrisjovin.in

1. Introduction

Welcome to Chris Jovin Lifestyle — Where Fashion Meets Creativity, Quality & Personalisation.

At Chris Jovin Lifestyle, we respect your privacy and are committed to protecting your personal information. We strive to provide a safe, reliable, and enjoyable shopping experience for every customer.

Based in Bangalore, Karnataka, India, we offer a wide range of products, including T-shirts, shirts, pants, trousers, fashionable clothing, customised apparel, personalised gifts, photo frames, mugs, and other lifestyle products.

This Privacy Policy explains how we collect, use, process, store, share, and protect your information when you visit our website, place an order, communicate with us, or use our services.

By using our website, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent for specific uses of your information.

2. Information We Collect

To provide our products and services, we may collect the following information:

A. Personal Information

1. Full name
2. Mobile number
3. Email address
4. Billing and shipping address
5. City, state, and PIN code

B. Order Information

1. Products purchased
2. Clothing sizes and colour preferences
3. Quantity and pricing
4. Order and transaction details
5. Delivery instructions
6. Return, refund, and replacement requests

C. Customisation Information

1. Customer-uploaded photographs
2. Personalised names and messages
3. Artwork, logos, and designs
4. Custom printing instructions

D. Technical Information

When you visit our website, we may collect your IP address, browser type, device information, cookies, and website usage information through our website platform and enabled analytics tools.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

1. Processing and confirming orders.
2. Delivering clothing, customised gifts, and other products.
3. Preparing personalised T-shirts, frames, mugs, and printed products.
4. Sending order confirmations and shipping updates.
5. Providing customer service and responding to enquiries.
6. Managing cancellations, refunds, returns, and replacements.
7. Improving our website, services, and product collections.
8. Detecting and preventing fraudulent activities.
9. Maintaining business and accounting records.
10. Sending promotional offers, new arrivals, and discounts where permitted by law and applicable consent requirements.

We do not use customer information for unrelated purposes without an appropriate legal basis.

4. Payment Information and Security

Chris Jovin Lifestyle aims to provide a secure and convenient shopping experience.

Payments may be processed through authorised third-party payment service providers using supported payment methods, such as UPI, debit cards, credit cards, and net banking.

We do not intentionally store complete card numbers, CVV codes, UPI PINs, or online banking passwords.

Payment providers are responsible for processing payment credentials according to their applicable security standards and privacy policies.

5. Customer Photos and Customised Designs

We understand that photographs, personalised messages, and custom designs may contain valuable personal information.

When customers submit images, logos, artwork, or other materials for customised products, we use them for order preparation, design, printing, fulfilment, and related customer support.

We will not intentionally publish customer-submitted personal photographs or designs on our website, advertisements, or social media pages without appropriate permission.

Customers are responsible for ensuring they have the necessary rights or permission to use submitted photographs, logos, and artwork.

Customisation files may be retained for a reasonable period to complete orders, handle quality concerns, or provide support.

6. Information Sharing and Third-Party Services

We do not sell customers' personal information to unrelated third parties.

However, we may share necessary information with trusted service providers, including:

1. Courier and logistics companies.
2. Payment gateway providers.
3. Website hosting and e-commerce platforms.
4. Printing and manufacturing partners.
5. Customer support and communication services.
6. Technology and website maintenance providers.

We may also disclose information when required by applicable law or lawful government requests.

We seek to limit information sharing to what is necessary for the relevant purpose.

7. Shipping and Delivery Information

To process and deliver your orders, we may share your name, contact number, delivery address, and relevant order details with our courier or logistics partners.

Delivery partners use this information to facilitate shipment, delivery updates, and order fulfilment.

Delivery timelines, charges, and service availability may vary depending on your location and product type.

Please refer to our separate Shipping & Delivery Policy for further information.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

1. Remember customer preferences.
2. Maintain shopping cart functionality.
3. Improve website navigation.
4. Understand visitor activity.
5. Measure website performance.
6. Support advertising and marketing where enabled.

Where required, we will request consent before activating non-essential cookies.

You may manage or disable cookies through your browser settings, although certain website functions may be affected.

9. Data Protection and Security

We take reasonable measures to protect personal information from unauthorised access, alteration, misuse, loss, or disclosure.

These measures may include access controls, secure website connections, restricted data access, and appropriate service-provider safeguards.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain customer information only for as long as reasonably necessary to:

1. Complete purchases and deliveries.
2. Provide customer support.
3. Handle refunds and disputes.
4. Maintain transaction and accounting records.
5. Meet applicable legal obligations.
6. Prevent misuse and fraudulent activities.

When information is no longer required, we aim to securely delete or anonymise it, subject to legal and operational requirements.

11. Your Privacy Rights

Subject to applicable Indian laws, including relevant provisions of the Digital Personal Data Protection Act, 2023 and rules in force, customers may have rights to:

1. Request information about the processing of their personal data.
2. Request correction or updating of inaccurate information.
3. Request deletion of eligible personal data.
4. Withdraw consent where processing is based on consent.
5. Raise grievances regarding personal data handling.
6. Exercise other applicable statutory rights.

Certain requests may be limited by legal obligations or permitted retention requirements.

For privacy-related requests, please contact us using the details provided below.

12. Marketing and Promotional Communications

Chris Jovin Lifestyle may communicate with customers through email, SMS, WhatsApp, or other supported channels regarding orders, product launches, special offers, and promotions.

Marketing communications will be sent in accordance with applicable consent and communication requirements.

Customers may request to stop receiving promotional messages by contacting us or using available unsubscribe options.

Important transactional communications regarding existing orders may still be sent where necessary.

13. Children's Privacy

Our website provides general shopping services and is not specifically directed toward children.

Where personal data of children is processed, we will follow applicable legal requirements, including parental consent requirements where relevant.

Parents or legal guardians may contact us regarding concerns about children's personal information.

14. Third-Party Links

Our website may contain links to external websites or platforms, including Instagram, WhatsApp, payment providers, and delivery services.

These third parties may maintain their own privacy policies and data handling practices.

We encourage customers to review those policies before providing personal information.

15. Changes to This Privacy Policy

Chris Jovin Lifestyle reserves the right to update this Privacy Policy when necessary due to changes in business operations, website functionality, services, or applicable laws.

The latest version will be published on our website with an updated effective date.

We encourage customers to review this page periodically.

16. Contact Us

If you have any questions, privacy concerns, complaints, or requests relating to your personal information, please contact us.

Business Name: Chris Jovin Lifestyle

Location: Bangalore, Karnataka, India

Contact Numbers:

1. +91 973947224
2. +91 636408180

Email: [email protected]

Website: https://www.chrisjovin.in

We aim to respond to privacy-related enquiries and customer concerns within a reasonable period, in accordance with applicable legal requirements.

CHRIS JOVIN LIFESTYLE

Your Style. Your Choice. Your Lifestyle.

© 2026 Chris Jovin Lifestyle. All Rights Reserved.